Terms and Conditions

Al Saber Tailoring LLC
Effective Date: February 8, 2026
Last Updated: February 8, 2026

1. Introduction and Acceptance

Welcome to Al Saber Tailoring ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website (www.alsabertailoring.ae) and our tailoring services in Dubai, United Arab Emirates.

By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

These Terms comply with:

UAE Federal Decree-Law No. 14 of 2023 on Trading through Modern Technology (E-Commerce Law)
Federal Law No. 15 of 2020 on Consumer Protection (as amended by Federal Decree-Law No. 5 of 2023)
UAE Commercial Transactions Law (Federal Law No. 18 of 1993)

2. Company Information

Legal Name: Al Saber Tailoring LLC
Trade License Number: [To be inserted]
Business Address: [Your Complete Business Address], Dubai, UAE
Email: info@alsabertailoring.ae
Phone: +971 50 677 4259
Website: www.alsabertailoring.ae

Registered In: Dubai, United Arab Emirates
Governing Law: These Terms are governed by the laws of the United Arab Emirates

3. Services Offered

Al Saber Tailoring provides the following services:

3.1 Custom Tailoring Services

Bespoke suits, kanduras, thobes, and traditional wear
Custom abayas, jalabiyas, and women's garments
Wedding gowns and formal evening wear
Custom shirts, trousers, and casual wear

3.2 Alteration Services

Garment resizing and adjustments
Hemming, tapering, and fitting modifications
Repair services for damaged garments

3.3 Uniform Services

Corporate uniforms and workwear
School uniforms
Healthcare and hospitality uniforms
Sports team uniforms

3.4 Additional Services

Fabric sourcing and consultation
Custom embroidery and monogramming
Home consultation and measurement (subject to availability)
Delivery and pickup services (UAE only)

All services are subject to availability and may vary based on fabric type, complexity, and current capacity.

4. Order Process

4.1 Consultation and Measurement

All custom orders begin with a consultation (in-person or virtual)
Accurate measurements are essential for proper fit
Client is responsible for providing correct measurement information
We offer free re-measurement if initial measurements are found to be inaccurate (our error only)

4.2 Fabric Selection

Clients may choose from our fabric collection or provide their own fabric
If client provides fabric, we are not responsible for fabric defects or quality issues
Minimum fabric requirements will be communicated before order confirmation

4.3 Order Confirmation

Orders are confirmed only after:
- Measurements are taken and verified
- Fabric is selected and approved
- Design specifications are documented
- Payment deposit is received (for custom orders)

4.4 Payment Terms

Ready-to-Wear Items: Full payment required before delivery
Custom Orders: 50% deposit required upon order confirmation, balance due upon completion
Alterations: Full payment upon completion and pickup
Bulk Orders (Uniforms): Payment terms will be agreed upon in writing

Accepted Payment Methods:

Cash (AED)
Credit/Debit Cards (Visa, Mastercard, Amex)
Bank Transfer (for bulk orders)
Digital Payments (Apple Pay, Samsung Pay, etc.)

All prices are in UAE Dirhams (AED) and include applicable VAT unless otherwise stated.

4.5 Order Timeline

Standard Processing Times:

Alterations: 3-5 working days
Custom Shirts/Trousers: 7-10 working days
Custom Suits/Kanduras: 2-3 weeks
Wedding Gowns/Formal Wear: 6-8 weeks (with fittings)
Uniforms (Bulk Orders): 3-4 weeks

Note: Processing times begin after order confirmation and full payment deposit. Times may vary during peak seasons (Eid, Ramadan, wedding season).

Express Service: Available for additional fee (subject to availability)

5. Fittings and Adjustments

5.1 Fitting Sessions

Bespoke and custom orders typically require 1-2 fittings
Wedding gowns and formal wear may require 3-4 fittings
Clients must attend scheduled fittings on time
Rescheduling a fitting may delay delivery

5.2 Free Adjustments

Within 30 days of delivery: Free minor adjustments if garment doesn't fit due to our tailoring error
Minor adjustments include: Small alterations to length, width, or fit
Not covered: Changes to original design, weight gain/loss, or change of mind

5.3 Paid Adjustments

Adjustments after 30 days will incur standard alteration fees
Major design changes or resizing due to customer's measurement changes are chargeable

6. Custom Orders - Important Conditions

6.1 Non-Refundable Deposits

Deposits paid for custom orders are non-refundable as work begins immediately
This policy is clearly communicated before order confirmation

6.2 Order Cancellation

Before cutting fabric: 50% deposit is forfeited
After cutting fabric: Order cannot be cancelled; full payment is due
For uniforms/bulk orders: Cancellation terms specified in separate agreement

6.3 Design Ownership

Custom designs created specifically for you remain your intellectual property
We may showcase completed work in our portfolio (with your permission)

7. Delivery and Pickup

7.1 Delivery Options

In-Store Pickup (Free):

Available at our Dubai location during business hours
Photo ID required for pickup
Orders held for 30 days; after that, storage fees may apply

Home Delivery (Within Dubai/UAE):

Free delivery: Orders above AED 500 within Dubai
Delivery fee: AED 50 for orders below AED 500 (Dubai)
UAE (Outside Dubai): AED 100-150 depending on emirate
Standard delivery: 1-2 business days after order completion

Home Measurement & Fitting:

Free home service: For orders above AED 1000 (Dubai areas)
Service fee: AED 150 for consultations below AED 1000
Subject to availability and scheduling

7.2 Delivery Responsibility

Risk of loss transfers to customer upon delivery
Customer must inspect items upon delivery
Any visible defects must be reported within 24 hours
We are not responsible for delays caused by:
- Incorrect address provided by customer
- Customer unavailability
- Force majeure events (weather, traffic, government restrictions)

8. Returns, Refunds, and Exchanges

This section complies with UAE Consumer Protection Law No. 15 of 2020 (as amended).

8.1 Custom-Made Items

No Returns or Refunds for custom-made garments except when:

Defective workmanship: If there is a clear tailoring defect or error on our part
Material defects: If fabric provided by us has manufacturing defects
Non-conformity: If garment significantly differs from agreed specifications

Remedy for Defects:

Free alteration or correction of the defect
If correction is not possible, full or partial refund
Remake of the garment (in severe cases)

8.2 Ready-to-Wear Items

Exchange only: Within 7 days of purchase
Conditions: Item must be unworn, unwashed, with original tags
Exchange for: Store credit or different item of equal/greater value
No refunds: For ready-to-wear unless item is defective

8.3 Alteration Services

Quality guarantee: Free re-alteration if work is not completed to agreed specifications
No refunds: Once alteration work has begun
Change of mind: Not eligible for refund

8.4 Uniforms and Bulk Orders

Returns and refund terms specified in separate bulk order agreement
Generally non-returnable once production begins

8.5 How to Request a Return/Refund

Contact us within 7 days of delivery (for defects)
Provide order number and photos of the issue
We will inspect the garment
Resolution provided within 5-7 working days

No returns accepted after 30 days from delivery.

9. Fabric and Materials

9.1 Fabric Quality

We source premium fabrics from reputable suppliers
Fabric descriptions on our website are accurate to the best of our knowledge
Natural variations in fabric (color, texture) are normal and not considered defects

9.2 Fabric Care

Care instructions will be provided for each garment
We are not responsible for damage resulting from:
- Improper washing or care
- Use of harsh detergents or bleach
- Excessive wear and tear

9.3 Customer-Provided Fabric

If you provide your own fabric:
- We inspect fabric before starting work
- We are not responsible for fabric defects, shrinkage, or color bleeding
- Minimum fabric quantity must meet our requirements
- We reserve the right to refuse working with unsuitable fabric

10. Pricing and Payment

10.1 Pricing Policy

All prices quoted are valid for 30 days from quotation date
Prices may change due to fabric cost fluctuations
Final pricing confirmed upon order placement

10.2 VAT

All prices are inclusive of 5% UAE VAT unless stated otherwise
VAT invoices provided upon request

10.3 Currency

All transactions in UAE Dirhams (AED)
Foreign currency not accepted for in-store purchases

10.4 Payment Security

We use secure payment gateways
We never store credit card information
See our Privacy Policy for data protection details

11. Intellectual Property

11.1 Website Content

All content on www.alsabertailoring.ae (text, images, logos, designs) is owned by Al Saber Tailoring or licensed to us
You may not reproduce, distribute, or use our content without written permission

11.2 Trademarks

"Al Saber Tailoring" and our logo are trademarks of Al Saber Tailoring LLC
Unauthorized use is prohibited

12. Limitation of Liability

To the fullest extent permitted by UAE law:

12.1 We Are Not Liable For:

Indirect, incidental, or consequential damages
Lost profits or business interruption
Damages resulting from customer's failure to follow care instructions
Natural fabric variations or wear and tear
Delays caused by events beyond our control (force majeure)

12.2 Maximum Liability

Our total liability shall not exceed the amount paid for the specific service or product in question

12.3 Exceptions

This limitation does not apply to:
- Fraud or willful misconduct
- Liability that cannot be excluded under UAE Consumer Protection Law
- Death or personal injury caused by our negligence

13. Force Majeure

We shall not be liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

Natural disasters (floods, earthquakes)
Government restrictions or emergency orders
Strikes or labor disruptions
War, terrorism, or civil unrest
Pandemics or public health emergencies
Utility failures or internet outages

14. Privacy and Data Protection

Collection and use of personal data is governed by our Privacy Policy
By using our services, you consent to our data practices
See full Privacy Policy at: www.alsabertailoring.ae/privacy-policy

15. Customer Responsibilities

You agree to:

Provide accurate measurement and contact information
Attend scheduled fittings and appointments on time
Inspect garments upon delivery and report issues within 24 hours
Follow care instructions provided
Pay invoices on time
Not use our services for illegal purposes

16. Dispute Resolution

16.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes
Most issues can be resolved through communication

16.2 Mediation

If informal resolution fails, we agree to attempt mediation before litigation

16.3 Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE

16.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UAE Consumer Protection Law

17. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time:

Changes will be posted on our website with an updated "Last Updated" date
Significant changes will be communicated via email (if you have an account)
Continued use of our services after changes constitutes acceptance
Previous orders remain subject to the Terms in effect at the time of order

18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any separate agreements for specific services, constitute the entire agreement between you and Al Saber Tailoring.

20. Contact Information

For questions, complaints, or assistance regarding these Terms:

Al Saber Tailoring LLC

Customer Service:

Email: info@alsabertailoring.ae
Phone: +971 50 677 4259
WhatsApp: +971 50 677 4259
Address: [Your Complete Business Address], Dubai, UAE

Business Hours:

Saturday to Thursday: 9:00 AM – 9:00 PM (GST)
Friday: 2:00 PM – 9:00 PM (GST)

Consumer Complaints (UAE Authorities):

Dubai Economy & Tourism: consumerrights.gov.ae
Ministry of Economy: moet.gov.ae
Consumer Protection Hotline: 600 522 225

21. Language

These Terms are provided in English and Arabic. In case of any conflict between the versions, the English version shall prevail.

By using Al Saber Tailoring's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Reviewed: February 8, 2026