Privacy Policy

Al Saber Tailoring LLC
Effective Date: February 8, 2026
Last Updated: February 8, 2026

1. Introduction

Welcome to Al Saber Tailoring ("we," "us," or "our"). We are committed to protecting your privacy and personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (UAE PDPL) and all applicable data protection laws in the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

Visit our website (www.alsabertailoring.ae)
Use our services (tailoring, alterations, custom orders)
Contact us via email, phone, or in person
Make purchases or appointments

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

For Service Requests:

Full name
Email address
Phone number
Delivery address
Measurement specifications
Fabric and design preferences
Payment information (processed securely through third-party payment gateways)

For Account Creation (if applicable):

Username and password
Profile picture (optional)
Order history and preferences

For Communication:

Contact details when you reach out via email, phone, WhatsApp, or contact forms
Feedback, reviews, and testimonials

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring website or search terms
Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information from:

Payment processors (transaction details)
Social media platforms (if you interact with us on social media)
Delivery partners (delivery status and tracking)

3. How We Use Your Information

We process your personal data for the following lawful purposes:

3.1 To Provide Our Services

Process and fulfill your tailoring orders
Conduct measurements and fittings
Communicate about your order status
Arrange delivery or pickup
Provide customer support

3.2 To Improve Our Business

Analyze customer preferences, trends, and ad performance (using Google Analytics 4 & Meta Pixel)
Improve our website functionality and user experience
Develop new products and services
Conduct quality assurance and training

3.3 Marketing and Communications (with your consent)

Send promotional offers, newsletters, and updates
Inform you about new services, collections, and special offers
Conduct surveys and request feedback

Important: You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

3.4 Legal and Compliance Purposes

Comply with UAE laws and regulations
Prevent fraud and protect our business interests
Enforce our terms and conditions
Respond to legal requests from authorities

4. Legal Basis for Processing (UAE PDPL Compliance)

We process your personal data based on:

Your Consent – For marketing communications and non-essential cookies
Contractual Necessity – To fulfill your orders and provide services
Legitimate Interests – To improve our services and prevent fraud
Legal Obligations – To comply with UAE laws and regulations

5. How We Share Your Information

We respect your privacy and will never sell your personal data to third parties. We may share your information with:

5.1 Service Providers

Payment processors (for secure payment processing)
Delivery companies (for order fulfillment)
Technology providers (website hosting, email services, CRM systems)
Marketing platforms (only with your consent)

5.2 Legal Requirements

UAE government authorities when required by law
Law enforcement agencies for legal investigations
Courts and regulatory bodies as mandated

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy

All third-party service providers are contractually bound to protect your data and comply with UAE data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from:

Unauthorized access or disclosure
Accidental loss or destruction
Alteration or misuse

Security Measures Include:

SSL/TLS encryption for data transmission
Secure servers with firewall protection
Access controls and authentication systems
Regular security audits and updates
Staff training on data protection

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

7.1 Types of Cookies We Use

Essential Cookies (Always Active):

Session management
Shopping cart functionality
Security and authentication

Performance Cookies (Optional):

Website analytics (Google Analytics 4)
User behavior tracking (Meta Pixel)
Page load optimization

Marketing Cookies (Requires Consent):

Social media integration (Facebook, Instagram)
Targeted advertising (Meta Ads)
Conversion tracking

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

7.3 Third-Party Analytics & Advertising

We use Google Analytics 4 and Meta Pixel to measure traffic and ad performance. These tools collect:

Pages visited and time spent
Device and browser information
Geographic location (city/country)
Source of traffic (e.g., social media, search engines)

This data is anonymized and used to improve our services and show relevant ads. You can opt-out of personalized advertising through your Google Ad Settings and Facebook Ad Preferences.

For more information, please see our Cookie Policy (separate document).

8. Your Rights Under UAE Data Protection Law

As a data subject under UAE PDPL, you have the following rights:

8.1 Right to Access

Request a copy of the personal data we hold about you

8.2 Right to Rectification

Correct inaccurate or incomplete personal data

8.3 Right to Erasure

Request deletion of your personal data (subject to legal retention requirements)

8.4 Right to Restrict Processing

Limit how we use your personal data

8.5 Right to Data Portability

Receive your data in a structured, machine-readable format

8.6 Right to Object

Object to processing for direct marketing purposes

8.7 Right to Withdraw Consent

Withdraw consent for data processing at any time (for consent-based processing)

To exercise your rights, please contact us at:

Email: privacy@alsabertailoring.ae
Phone: +971 50 677 4259
Address: [Your Business Address], Dubai, UAE

We will respond to your request within 30 days as required by UAE law.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by UAE law:

Order and Transaction Data: 5 years (for accounting and legal compliance)
Customer Accounts: Until account deletion is requested
Marketing Consent: Until you withdraw consent or 2 years of inactivity
Website Analytics: 26 months (Google Analytics default)

After the retention period, your data will be securely deleted or anonymized.

10. International Data Transfers

Your personal data is primarily stored and processed within the United Arab Emirates. If we transfer data outside the UAE, we ensure:

The receiving country has adequate data protection laws, OR
Appropriate safeguards are in place (e.g., Standard Contractual Clauses)
You have been informed and provided consent where required

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete such information.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
UAE data protection laws
Technology and security measures

When we make significant changes:

We will update the "Last Updated" date at the top of this policy
We will notify you via email or website notice (for material changes)
Continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Al Saber Tailoring LLC

Data Protection Contact:

Email: privacy@alsabertailoring.ae
Phone: +971 50 677 4259
WhatsApp: +971 50 677 4259
Address: [Your Business Address], Dubai, United Arab Emirates

Business Hours:

Saturday to Thursday: 9:00 AM – 9:00 PM
Friday: 2:00 PM – 9:00 PM

UAE Data Office (For Complaints): If you believe your data protection rights have been violated, you may file a complaint with the UAE Data Office:

Website: https://mo.gov.ae
Email: dataoffice@mo.gov.ae

15. Compliance Statement

This Privacy Policy complies with:

UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (UAE PDPL)
Federal Decree-Law No. 14 of 2023 on Trading through Modern Technology (E-Commerce Law)
Federal Law No. 15 of 2020 on Consumer Protection (as amended)
All applicable UAE regulations and decrees

Last Reviewed: February 8, 2026